Mr. Angry: "Hi, I need to make an appointment to see Dr. Grumpy."
Mary: "Okay, let me get my schedule up... What insurance do you have?"
Mr. Angry: "Health Security, Inc."
Mary: "Hmmm, hang on. I've never heard of that one, let me get my list out."
Mr. Angry: "YOU'VE NEVER HEARD OF HEALTH SECURITY? IT'S ONE OF THE BIGGEST INSURANCE COMPANIES OUT THERE! WHAT'S WRONG WITH YOUR OFFICE?!!!"
Mary: "I'm sorry, it's just not one I've gotten a lot of calls on. Let me just look through my list of companies we're contracted with and..."
Mr. Angry: "The hell with you people. I could drop dead while you're looking at your list."