"Hello, I'm calling from Local Pharmacy about a refill for Dr. Grumpy. It's on patient Amy Loid, for her medication. The idiots at her nursing home didn't realize she was all out until 5 minutes ago, and then were stupid enough to think they could just waltz down here and get more. But no, there were no refills.
"So if someone could please call me to refill this, this bunch of bozos at the care home want it tonight. And I'll be here, tonight, on Christmas Eve, at Local Pharmacy, all damn night. So you can reach me whenever you call. My name is Joy. Thank you."