Mary: "Can I help you?"
Mr. Dick: "Yeah. I'm a new patient, and I need to see Dr. Grumpy."
Mary: "Okay, let me get the schedule... What's your insurance?"
Mr. Dick: "You don't take my insurance. It's National Illness, Inc."
Mary: "No, we don't take that one."
Mr. Dick: "I know! You told me that last week when I called!"
Mary: "Okay, so what can I do for you?"
Mr. Dick: "Not a damn thing! I just came by to tell you that it really pisses me off that you don't take my insurance!"
Mary: "I'm sorry, sir, I..."
Mr. Dick: "And your cash price for an appointment is way too high! You people are absolutely unreasonable!"
Mary: "Sir, your insurance's website has names of neurologists who take your insurance."
Mr. Dick: "I already found one that does! Believe me! I just wanted to come by and tell you what a lousy practice you have!"