Mr. Phone: "Hi, I had an appointment with you last month, and I need to come in again."
Dr. Grumpy: "Okay, my office is closed today. Can I have Mary call you on Monday?"
Mr. Phone: "No, I need to see you today."
Dr. Grumpy: "Well, the office is closed, but you've got me on the phone. What can I do for you?"
Mr. Phone: "Yeah, but on the phone, how do I know it's you? I mean, you could be a phone operator or something. I really want to talk to the doctor."
Dr. Grumpy: "Sir, I promise it's Dr. Grumpy, and I have your chart in front of me. What's up?"
Mr. Phone: "I'm not comfortable with this. I think I'll just go to ER." (click)