Hi, this is Marie.
Besides my regular job, I've been working part-time at Local Playhouse. I handle ticket sales, field calls about showtimes, and tell people the restrooms are down the hall on the right.
(phone rings)
Marie: "Local Playhouse box office, can I help you?"
Ms. Cranky: "Hi, I need to get a refund on some tickets."
Marie: "Okay, when is the show? Are you able to bring them down here?"
Ms. Cranky: "Yes, I can bring them over tomorrow, am I able to get a full refund?"
Marie: "That depends on the show, and when it is."
Ms. Cranky: "It's 'A Shoggoth on the Roof.'"
Marie: "Hmmm... I don't see that on our schedule. Did you call the right theater? This is Local Playhouse."
Ms. Cranky: "Yes, I've got the tickets right here. They were for July 23, 2017."
Marie: "Um, we don't give refunds on tickets from past productions. We can't resell them."
Ms. Cranky: "That's ridiculous. They've never been used. They're in good condition. I must have forgotten about them and never gone to the show. I found them today when I was cleaning out a drawer."
Marie: "I'm sorry, but we can't give you a refund on them."
Ms. Cranky: "Now what am I supposed to do? I've already called every scalper in town and they won't take them either! People like you are why theater is dying!"
(click)
