Mr. Big Donor: "I'm tired. You wouldn't believe what happened to my daughter's husband last night."
Dr. Grumpy: "He okay?"
Mr. Big Donor: "My son-in-law, Todd, was hanging up some pictures last night and accidentally hammered his thumb. It was really killing him. Maybe he broke it. He ended up having to go to ER."
Dr. Grumpy: "Ouch. That must have hurt."
Mr. Big Donor. "So he finally went there around midnight, and they left him sitting in the lobby. He said they kept bringing all these people from ambulances in ahead of him, and this one lady who had something stupid, like chest pain, got taken right back."
Dr. Grumpy: " "
Mr. Big Donor: "So he finally called me when he remembered I'm on the hospital foundation's board. I was so angry. I called Dr. Brown... you know him? He's CEO over there? I have his home number and woke him up and told him about this bullshit they were doing to Todd. He took care of it, and they got Todd back in the next 5 minutes. But it's such crap that I even had to do that. I mean, I'm not a doctor, but even I know how a health care system should work. But the dimwits in ER have no clue."