Lady: "Hi, I need to make an appointment with Dr. Grumpy."
Mary: "Sure. What will you be coming in for?"
Lady: "I've been falling a lot - I fell today, actually - and want to get my balance checked out."
Mary: "Okay. Our next opening is Tuesday, at 3:45, then Thursday at 9:00. We also..."
Lady: "Oh, I'll need farther out then that."
Mary: "Any idea when? Like a week, or..."
Lady: "Not sure. I mean, I broke my leg when I fell today. I'm in ER, being admitted to the hospital right now. I'm supposed to have surgery tomorrow morning, so I'll be here for a few days, and then they say I'll need to go to rehab for a couple weeks."
Mary: "Why don't you just call back when you know when you'll be able to come in?"
Lady: "Am I allowed to do that?"
Mary: "Of course."
Lady: "That's a better idea. I'll do that, then."