Karen: "House of Brains, can I help you?"
Mystery Caller: "You called me."
Karen: "Okay, what's your name?."
Mystery Caller: "I'm John."
Karen: "And... a last name, please?"
Mystery Caller: "Bozo."
Karen: "Okay, what can I do for you?"
Mystery Caller: "YOU called ME!"
Karen: "I'm sorry, I didn't personally call, but will try to help. Was a message left?"
Mystery Caller: "Yes."
Karen: "Who left the message? What did it say?"
Mystery Caller: "I don't know. I didn't listen to it. I just saw your number on the caller ID."
Karen: "Why don't you listen to it, then let me know who called and I'll connect you to them."
Mystery Caller: "Can't you help me?" (This is a loaded question, huh?)
Karen: "Hang on... Mr. Bozo, you aren't in our system. I don't think you're one of our patients."
Mystery Caller: "I'm not. My girlfriend is."
Karen: "Okay, what's her name?"
Mystery Caller: "Cindy Datingabozo."
Karen: "All right. But privacy regulations require that I confirm we have permission to speak to you. Can you hold while I check our records?"
Mystery Caller: "This is stupid! I could have listened to the message in less time than it's taking you to figure this out."
(click)