Dr. Grumpy: "This is Dr. Grumpy, returning a call."
Mr. Scan: "Hi, doc, I need to talk to Annie, or whoever schedules tests for your practice."
Dr. Grumpy: "She's off this week, sir. My office message says we're closed until after New Years."
Mr. Scan: "Yeah, I heard that. Um, okay, maybe you can help me... Back in, uh, July, you sent me an order for an MRI. I have to get one every few years to follow up on my meningothingioma whatever, to make sure it isn't growing?"
Dr. Grumpy: "Yes."
Mr. Scan: "Anyway, I've been busy, and I need to get the scan done today, otherwise my deductible starts over tomorrow. So I've been calling MRI places, and none of them can get me in today, and I guess I need an insurance authorization for it, too, so I need you or Annie to get an authorization ASAP, and call one of these places and tell them I'm in a life threatening situation or something to get it done. Let me give you the numbers of the places I've called..."
Dr. Grumpy: "No, sir. Look, this isn't going to happen. Your MRI is not medically urgent, for one thing, and..."
Mr. Scan: "You don't know that! If the tumor is growing I could die from it tonight!!!"
Dr. Grumpy: "Well, it was ordered back in July, as you pointed out. You're the one who didn't call to set it up until the last day of the year. My staff is on vacation now."
Mr. Scan: "It's not like your note said 'please call before Christmas or we'll be closed,' did it?"
Dr. Grumpy: "I'm not going to argue with you sir. The bottom line is that the last day of the year is not the time to call to get a test done that you should have had 5 months ago. Just because you didn't think about this until today doesn't make it an emergency. Call back next week and we'll get it set up for you."
Mr. Scan: "You medical people are all such inconsiderate assholes."
Click