Mary: "Dr. Grumpy's office, this is Mary."
Mrs. Latrodectus: "Hello, I need to make an appointment with Dr. Grumpy."
Mary: "Let me put you on hold for a sec, I'm scheduling another patient right now."
Mary finishes scheduling the other patient in < 1 minute, goes back to Mrs. Lactrodectus, finds she hung up.
Phone rings.
Mary: "Dr. Grumpy's office, this is Mary."
Mrs. Latrodectus: "How DARE you put me on hold. I'm a VERY busy woman!"
Mary: "Sorry, but there's always a lot going on here. Okay... We have an opening next Wednesday afternoon... what are you going to be seeing Dr. Grumpy for?"
Mrs. Latrodectus: "Excuse me? Are you the doctor?"
Mary: "No, I'm his secretary."
Mrs. Latrodectus: "Well, I don't have to tell underlings why I'm coming in. Unless he's willing to get on the phone right now, I have no plans to discuss this on this call."
Mary: "The only reason I ask is because there are several disorders he doesn't handle, and so I don't want to waste your time, or his, if you come in and he doesn't see your condition."
Mrs. Latrodectus: "I'm a very busy woman and don't have time for this nonsense. Why don't you just tell me all the things he doesn't treat and I'll decide if this is worthwhile."
Mary: "I'm not going to do that. Do you want to make an appointment or not?"
Mrs. Lactrodectus: "You have some nerve!"
Click.



