Mary: "Dr. Grumpy's office, this is Mary."
Mrs. Frantic: "Hi, I have an urgent issue and need to get in RIGHT AWAY!"
Mary: "Hang on... Okay, the doctor can see you this afternoon, at 4:30... we also have an opening at 8:15 tomorrow morning, or..."
Mrs. Frantic: "Those won't work, um, I, uh, I'm actually out-of-town, on vacation, for another 2 weeks."
Pause
Mary: "Okay, when will you be back?"
Mrs. Frantic: "I don't have my work schedule here. Can I just call you after I get home?"