While dealing with the myriad of stuff she does - answering phones, copying insurance cards, scheduling appointments, telling people to put their damn masks on, asking drug reps what samples they have - Mary occasionally isn't able to grab a call as it comes in.
So last week someone left this on her voicemail at 8:34 a.m.:
"My name is Perry Thesia, and I need to get into Dr. Grumpy ASAP! Please call me back! My right arm is numb and tingling and feels weird!"
So Mary was able to grab a moment to return the call at 8:46 a.m., 12 minutes later.
Mary: "Hi, this is Mary at Dr. Grumpy's office, I got your message. We had a cancellation later today, and an opening tomorrow, too at..."
Mr. Thesia: "Oh, never mind. Sorry, just ignore my message. I'm fine now."
Mary: "So you don't need an appointment?"
Mr. Thesia: "No, I must have slept on it funny. It was numb when my alarm went off at 8:30, but I shook it out after calling your office and it's fine now."
6 comments:
Curly: "Moe! Moe! I can't see! I can't see!"
Moe: "Whatsa matter, kid?"
Curly: "I had my eyes closed! Nyuk, nyuk, nyuk!"
Yet another raise for Mary!!
Lover’s palsy?
That was one of the true emergencies in neurology. If you don’t get these patients seen quickly benough, they will be better before you can bill them.
Yikes! I might have thought he was having a heart attack :(
Thank god you don’t have one of those Dr messages that say in the event of numbers arm emergency call 911
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