Mrs. Frantic: "I need you guys to get my Dad in today! I think he had a stroke, or a seizure, or a heart attack, or one of those things!"
Mary: "Calm down, ma'am... Have we ever seen your father before?"
Mrs. Frantic: "No! He's visiting from California! And he's not acting like himself."
Mary: "Okay, we don't have any openings today, and I think your best option is to take him to ER."
Mrs. Frantic: "But he needs a work-up NOW! You need to see him and do tests and stuff!"
Mary: "I understand that, but we can't do those tests in our office. That's why you need to take him to emergency."
Mrs. Frantic: "I don't want to take him to ER! He needs to see a neurologist!"
Mary: "We can't see him today, and so..."
Mrs. Frantic: "FINE! I'll just move on to the 'H's'."