Mr. Bar: "Yeah, this is Don Bar. I'm a new patient, and I need to reschedule my appointment from last month."
Mary: "Okay... It looks like you had an appointment last month, that you no-showed."
Mr. Bar: "That's why I need to reschedule it."
Mary: "I'm sorry, but we have a strict policy for new patients who no-show and don't call at the time. You can't be rescheduled, and will have to ask your doctor to refer you to another neurologist."
Mr. Bar: "I was in jail, and just got out."