When he called he said he was having "carpal tunnel problems". That's fine, I can handle that.
But when he came in, all he wanted to talk about was his neck pain.
I can handle that, too. But I asked him why he'd said he was having carpal tunnel problems when he called.
He said "because the carpal tunnel is in the neck".
When I tried to correct him, he argued with me, then walked out. Said he was going to "find a doctor who knows his damn anatomy."