Mr. Helpful: "Hospital medical records, can I help you?"
Dr. Grumpy: "Hi, this is Dr. Grumpy. I need to get an MRI report on Harry Krotch."
Mr. Helpful: "Certainly. One moment please. Which report did you need, again?"
Dr. Grumpy: "His brain MRI."
Mr. Helpful: "Which one?"
Dr. Grumpy: "How many has he had?"
Mr. Helpful: "Just one."
Dr. Grumpy: (sigh) "Yes, I need that one."
Mr. Helpful: "The one from 2003?"
Dr. Grumpy: "Yes."
Mr. Helpful: "The report is in storage."
Dr. Grumpy: "Is that off site?"
Mr. Helpful: "No, it's downstairs. I can get it in a few minutes."
Dr. Grumpy: "Okay, I'll take it."
Mr. Helpful: "It will be a while. I'm going to lunch now."