Mary: "Hi, can I help you?"
Mr. Kard: "I have an appointment to see Dr. Grumpy."
Mary: "Okay, let me hand you this clipboard and forms, there's some pens over there... can I get your insurance card?"
Mr. Kard: "Um, I don't have it."
Mary: "Is it on your phone?"
Mr. Kard: "No, but my mother has been here, too, and it's the same insurance. Can you look up her card?"
Mary: "Okay, what's her name?"
Mr. Kard: "Irene Kard."
Mary: "Okay, hang on... Um, your mom hasn't been here in over 15 years... and her insurance card was with a plan that doesn't exist anymore."
Mr. Kard: "So you can't use that one?"
Mary: "No. We need a new copy, can you have your mom text you a picture of it? I just need the numbers on the front."
Mr. Kard: "She died ten years ago."
6 comments:
OMG - that is giving me flashbacks to when I worked in retail pharmacy.
Yorkshire saying: “there’s nowt so strange as folk” - except possibly the subset of folk found in a neurologist’s waiting room.
"And I just now got out on parole for that."
Has Mary been nominated for sainthood yet? I heard Pope Leo has expanded the nominations to people who are alive and perform miraculous feats.
Sounds like someone uninsured trying whatever desperate ideas they can to get medical care. I can't imagine the list of neurologists taking cash pay is very long.
"What's the big deal? I'm using her driver's license."
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