Annie: "Dr. Grumpy's office, this is Annie."
Mrs. Faa: "Hi, this is Mrs. Faa. I was hoping you'd be able to help me."
Annie: "Sure... let me just pull your chart up... Okay, what's up?"
Mrs. Faa: "How do I get blood out of my carpeting?"
Annie: "Uh, well, hydrogen peroxide, or..."
Mrs. Faa: "No, I mean, do you know a good carpet cleaning company in my area? I broke a glass in the kitchen, and then stepped on a big shard while trying to clean it. So there's blood everywhere from when I walked to my bathroom to get a band-aid. It's a mess."
Annie: "Well, I don't know who's in your part of town, but let me look some up."
Mrs. Faa: "I bled A LOT. I mean, literally, all the blood has been drained out of my body. I have no blood left in me at all. It's all on the carpet."
Annie: "Do you need to go to ER?"
Mrs. Faa: "Why? Will someone there help me clean it up?"