Mary: "Dr. Grumpy's office, this is Mary."
Ms. Soap: "Hi, I was referred to you, and I need to get in right away. Dr. Tacky was sending over a referral."
Mary: "Hmmm, that hasn't come over yet, but the fax machine has been busy. I can schedule and call you back if there's an issue?"
Ms. Soap: "Oh, thank you!"
Mary: "Okay, let's see... Actually our 9:30 patient for tomorrow morning had to cancel a few minutes ago, will that work?"
Ms. Soap: "That's perfect! Thank you!"
Mary: "Okay, we will see you then."
Ten minutes later
Ms. Soap: "Hello?"
Mary: "Hi, this is Mary, from Dr. Grumpy's office. You made an appointment a few minutes ago?"
Ms. Soap: "Yes, did you get my referral?"
Mary: "I did, but it says you're supposed to see a neurosurgeon, not a neurologist. Dr. Grumpy is a neurologist, so he's not who you're supposed to see."
Pause
Ms. Soap: "So he's not the kind of doctor I was referred to?"
Mary: "No ma'am, I'm sorry. I can give you names of some..."
Ms. Soap: "And. You. Waited. Until. The. Day. Before. My. Appointment. To. Call. And. Tell. Me. This?"
Mary: "Ma'am, you just made the appointment 10 minutes ago."
Ms. Soap: "That's beside the point. And you also - deliberately - didn't tell me when I made it that Dr. Grumpy isn't the kind of doctor I'm supposed to see."
Mary: "I didn't know that until the referral came in. I told you I didn't have it yet."
Ms. Soap: "You people suck."
Click
