While dealing with the myriad of stuff she does - answering phones, copying insurance cards, scheduling appointments, telling people to put their damn masks on, asking drug reps what samples they have - Mary occasionally isn't able to grab a call as it comes in.
So last week someone left this on her voicemail at 8:34 a.m.:
"My name is Perry Thesia, and I need to get into Dr. Grumpy ASAP! Please call me back! My right arm is numb and tingling and feels weird!"
So Mary was able to grab a moment to return the call at 8:46 a.m., 12 minutes later.
Mary: "Hi, this is Mary at Dr. Grumpy's office, I got your message. We had a cancellation later today, and an opening tomorrow, too at..."
Mr. Thesia: "Oh, never mind. Sorry, just ignore my message. I'm fine now."
Mary: "So you don't need an appointment?"
Mr. Thesia: "No, I must have slept on it funny. It was numb when my alarm went off at 8:30, but I shook it out after calling your office and it's fine now."