Monday, February 18, 2013

3 Act Drama

Act I: Tuesday, February 5th.

Mary: "Dr. Grumpy's office, this is Mary."

Ms. Frantic: "I need to get in right away! The toes on my left foot are numb, and I went to ER! They told me I should see a neurologist."

Mary: "Okay... We can see you on Thursday, the 7th, or..."

Ms. Frantic: "THIS IS URGENT! I COULD BE DYING OR SOMETHING! I NEED TO GET IN TODAY!!!"

Mary: "Thursday is our next opening, I'm sorry."

Ms. Frantic: "That's crazy! I need help! I'm going to call another doctor!"

Click



Act II: Tuesday, February 12th

Mary: "Dr. Grumpy's office, this is Mary."

Ms. Frantic: "I called a week ago, and couldn't get in, and my left toes are still numb, and I really need to see a doctor!"

Mary: "Okay... We can see you this Friday, the 15th, or..."

Ms. Frantic: "WHY CAN'T ANYONE HELP ME? I NEED TO GET IN TODAY!!!"

Mary: "When you called last week you said you were going to find another doctor."

Ms. Frantic: "They couldn't get me in before Friday, the 15th, either, and I want to be seen today!"

Mary: "Sorry, but we can't get you in before then, either."

Ms. Frantic: "Why doesn't anyone care anymore?"

Click



Act III:  Morning, Friday, February 15th.

Mary: "Dr. Grumpy's office, this is Mary."

Ms. Frantic: "I changed my mind! I want that appointment you have for today!"

Mary: "I'm sorry, it's been filled. We can see you next Wednesday, the 20th."

Ms. Frantic: "How could you do this to me? You should have held that spot in case I called back! You know I need to see a doctor!"

Mary: "I thought you said you had an appointment with another neurologist for today?"

Ms. Frantic: "I do! At 2:30!"

Mary: "So why are you calling us?"

Ms. Frantic: "I didn't like the way his receptionist treated me when I called to confirm the appointment this morning."

Mary: "Okay, that's your business, but we can't see you before next Wednesday."

Long pause

Ms. Frantic: "Never mind. I think I'll just cancel the appointment. My foot got better, anyway."

Click


at

11 comments:

  1. AnonymousFebruary 18, 2013 at 6:13 AM

    Some people shouldn't be allowed to make phonecalls....

    ReplyDelete
  2. PackerFebruary 18, 2013 at 9:44 AM

    It is February, I live in the NE, I went for a hike in the snow with the dog, My toes are numb, I will let you know if the situation resolves around May.

    ReplyDelete
  3. Ms. DonnaFebruary 18, 2013 at 9:59 AM

    Mary has healing powers. Or is it her appointment book?

    ReplyDelete
  4. bobbieFebruary 18, 2013 at 10:29 AM

    Poor Mary ~

    ReplyDelete
  5. RebeccaJFebruary 18, 2013 at 10:54 AM

    Jeez, I would be ecstatic to offered an appt with a specialists the same week that I called. People are idiots.

    ReplyDelete
  6. ndenunzFebruary 18, 2013 at 12:12 PM

    Whew, you dodged a bullet on that one.

    ReplyDelete
  7. AnonymousFebruary 18, 2013 at 12:26 PM

    well, her foot did get better during the phone consultation, so don't forget to send her the bill.

    ReplyDelete
  8. The Evil ReceptionistFebruary 18, 2013 at 6:59 PM

    This (or a very close variation) happens to us at least twice a month. I feel for ya, Mary.

    ReplyDelete
  9. AnonymousFebruary 19, 2013 at 12:19 PM

    i am sure she will call again next week and you will need to change the title to "4 act drama."

    ReplyDelete
  10. Medic2RNFebruary 20, 2013 at 9:43 AM

    I'm just amazed that an ER patient actually called for a follow up!

    ReplyDelete
  11. AnonymousMarch 14, 2013 at 12:40 PM

    HAHAHA I remember this all too well as a front desk receptionist

    ReplyDelete

So wadda you think?