Mrs. Whiney was not happy.
She'd shown up 45 minutes late for her new patient appointment with no other explanation than "I have other things to do too, you know!"
Now she was not accepting that I wasn't going to see her and she'd have to reschedule for the next available slot, 2 weeks from now (and I thought I was being nice by letting her do that).
She'd berated Pissy's staff, who'd gotten Mary.
She'd been chewing out Mary, who'd finally walked away from the window and called me out from a patient room.
She was absolutely stunned when I told her I agreed with Mary, and she wasn't going to be seen today.
In an attempt to get me to give in she menacingly said "I. Want. You. To. Know. That. I'm. Calling. Dr. Stevens. And. Telling. Him. You. Treat. His. Patients. Like. This."
I smiled and wished her a good day. She pulled out her phone, knocked on the window, and asked if we could give her Dr. Steven's phone number. We ignored her.
Now it was time for her to make a scene for the rest of the lobby. And she made the critical mistake of getting her phone involved.
Mrs. Whiney: "Siri! Call Dr. Stevens!”
Siri: “There is no Dr. Stevens in your contact list.”
Mrs. Whiney: “SIRI! CALL DR. STEVENS RIGHT NOW!”
Siri: “Now playing 'Right Here Right Now' by Jesus Jones." (music starts)
Some elderly guy in my lobby and the drug rep he's never met before next to him start holding each other to keep from cracking up.
Mrs. Whiney: “SIRI! STOP THIS SONG AND CALL DR. STEVENS!”
Siri: “There is a chiropractor 1/2 mile north of you. Would you like directions?"
Drug rep starts snorting loudly and runs out of office, mumbling something about allergies.
Mrs. Whiney: “SIRI! CALL DR. STEVENS!”
Siri: “I found 3 pharmacies within two miles. Would you like me to call one of them?"
Mrs. Whiney throws her phone on the ground, picks it up, shoves it in her purse and yells "IT"S NOT FUNNY!" She storms out.
A few seconds passed before everyone in the office and lobby completely lost it and became hysterical. Including the patient who'd wandered out of my office to see why I hadn't returned.
"Siri! Call Samsung and tell them I'm never buying another one of their Android phones again!"
ReplyDeleteROTFLMAOAPMP!!!
ReplyDeleteIbee, where do you find them???
I'm with Andy!!
ReplyDeleteImperious syndrome, lot of that going around, only cure it seems is to have your ass kissed multiple times per day. Problem is there are fewer people willing to administer the dose.
ReplyDeleteI would pay good money to have seen that-
ReplyDelete;-)
ReplyDeleteOoh, baby, baby, it's a wild world...
ReplyDeleteIf only it had been possible to capture this sequence on video, it would have gone viral by now. Splattering my laptop with beverages once again...
ReplyDeleteWhen people pull the entitlement card like your patient, it makes me wonder how they came to the belief system that their behavior was appropriate. Do they treat everyone like that? Or, maybe, they do treat everyone equally shabbily? I certainly would not want my child in her first-grade class if ... .
ReplyDeleteBet you can hardly wait for her appointment with you in 2 weeks!
ReplyDeleteThat's awesome........
ReplyDeleteI would not want to be her child's first grade teacher. Or her child for that matter.
ReplyDeleteI'm an ER nurse. I've had patients throw tantrums and/or threaten me with all kinds of things.
ReplyDeleteI once had a father of a patient get right in my face demanding meds for his daughter's pseudo-seizures (patient had a long history.) I explained repeatedly that the only Doc on duty was intubating a patient and would be by to see the patient as soon as he could. Father would have none of it. "Is my Daughter not a concern for you assholes?! What does it take, does she have to stop breathing?! If she doesn't get help right now something is going to happen and you will regret it!"
I responded in the manner I do when I'm threatened - in my calmest voice, I said "Sir, threatening me or the staff is not going to help your Daughter. But I can assure you that if you lay a finger on myself or anyone else on staff, the police will be here and you will find yourself under arrest faster than you can blink your eye.
I'm observing your daughter. Her vital signs are being checked. Now if you'll take a seat and assist me by letting me do my job, I'd appreciate it."
Didn't hear a peep after that...