Guessing

Annie: "Dr. Grumpy's office, this is Annie."

Mr. Clueless: "Hi, this is Sid Clueless. I saw the doctor last month, and he ordered a bunch of tests. I had them all done several weeks ago, but nobody has called me with the results."

Annie: "I'm sorry about that, sir, let me check your chart."

Mr. Clueless: "It's ridiculous that you didn't try to reach me. I've been waiting all this time, and my wife and I are both really worried."

Annie: "I understand... Sir, I'm not finding you anywhere in our system. When did you see Dr. Grumpy?"

Mr. Clueless: "On July 27, 2017."

Annie: "You're not on the schedule for that day. Maybe you saw a different doctor?"

Mr. Clueless: "No, I definitely saw Dr. Grumpy. I know your building. It's the one with an elevator."

Annie: "Sir, that describes pretty much every medical building out there."

Mr. Clueless: "It's the one on Central and 74th Street, by the Sam Gross Cartoon Museum."

Annie: "We're all the way across town from there."

Mr. Clueless: "Oh... Maybe I didn't see Dr. Grumpy then. Can you still give me my results?"

Annie: "We don't have access to other doctor's charts."

Mr. Clueless: "I thought they were all in the computers you guys use."

Annie: "No, it doesn't work like that, sir."

Mr. Clueless: "Can you at least tell me which doctor I saw?"

Annie: "We don't know that, either."

Mr. Clueless: "Crap. Now I have to wait until my wife gets back from the store."