Monday, June 22, 2015

Mary's desk

Mary: "Dr. Grumpy's office, this is Mary."

Mr. Angry: "Hi, I need to make an appointment to see Dr. Grumpy."

Mary: "Okay, let me get my schedule up... What insurance do you have?"

Mr. Angry: "Health Security, Inc."

Mary: "Hmmm, hang on. I've never heard of that one, let me get my list out."

Mr. Angry: "YOU'VE NEVER HEARD OF HEALTH SECURITY? IT'S ONE OF THE BIGGEST INSURANCE COMPANIES OUT THERE! WHAT'S WRONG WITH YOUR OFFICE?!!!"

Mary: "I'm sorry, it's just not one I've gotten a lot of calls on. Let me just look through my list of companies we're contracted with and..."

Mr. Angry: "The hell with you people. I could drop dead while you're looking at your list."

(click)
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10 comments:

  1. bobbieJune 22, 2015 at 10:53 AM

    Ya dodged another one, Mary ~ Good for you!

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  2. CandiJune 22, 2015 at 10:57 AM

    Someone introduced me to an xkcd comic the other day that made the point that for every person who knows something, 10,000 don't know that very thing. And that includes "the biggest" whatever.

    Sounds like your office dodged a bullet with this guy. Mary's a sweetheart for not telling these people where to shove it, really.

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  3. AnonymousJune 22, 2015 at 12:23 PM

    This is one of my pet peeves. If insurance coverage is a criteria, then I lead with, "Do you take x insurance?" If I lead with, "I'd like to make an appointment," then the discussion should be about coordinating our calendars. It just shouldn't be that difficult to say, "I'd be happy to schedule an appointment for you. If you want us to bill your insurance for that appointment, I'll need to get that information from you now."

    ReplyDelete
  4. Ms. DonnaJune 22, 2015 at 1:08 PM

    Well,did he? Drop dead, I mean. ;-)

    Glad Mary dodged that bullet for you. ( I have said she deserves a raise, right?)

    ReplyDelete
  5. DJune 22, 2015 at 1:40 PM

    One can only hope.

    ReplyDelete
  6. PackerJune 22, 2015 at 4:58 PM

    The entire world is angry with the entire world, it does not bode well for the survival of the species. We all need to take it down a notch in the hope that we remember that we are all in this together.

    ReplyDelete
  7. The Condign GentlemanJune 22, 2015 at 10:31 PM

    Viral marketing at its finest...

    ReplyDelete
  8. AnonymousJune 23, 2015 at 9:11 AM

    HE just realized he had "the card" for his home security system...

    ReplyDelete
  9. AnonymousJune 23, 2015 at 6:11 PM

    Diagnosis: out-of-control rage.

    ReplyDelete
  10. Justa DudeJuly 22, 2015 at 5:27 PM

    I have to laugh when people get talked into the cheapest lousiest medicare advantage plan and then still have no clue when they cant see the doctors they want and cant get the medications they need

    ReplyDelete

So wadda you think?