These are the same geniuses who will leave you with no health insurance if you accidentally underpay your premium by one penny. Didn't happen to me, thank Gawd, but I've read about it happening.
::head:laptop:: I have had this happen so many times!
Insurance Peon - "We don't have Provider X on our list." Me - "Really? That's odd because when I called to ask whom I should see for Problem Y the Insurance Peon I spoke to told me to see Provider X." Insurance Peon - "Well, it's possible they're no longer one of our providers." Me - "That's odd, considering I only called yesterday and that their office stated they were one of your providers. Would you mind looking up Type of Provider by my zip code?" Insurance Peon - ::sigh:: "Okay." ::pause:: "You should have seen Provider X." Me - "That's who I saw." Insurance Peon - "You did? That's not who you said you saw." Me - ::muttering:: "Must not kill Insurance Peon. Must not kill Insurance Peon. Must not kill Insurance Peon."
anon: My employer "forgot" to pay my medical premiums for 3 months.... and I was still covered! of course, I live in B.C Canada....and are more forgiving...
It's like when someone tells you to do something that you were going to do anyway, so then you have to show that you're in control by not doing it, but then you go ahead and do it because you were going to do it anyway.
I doubt the reason makes any sense at all--it's a bit of computerese--so what is true at the very least is that no human, not even a poorly-skilled one, looked at this letter. Probably an untested change was recently made to the insurance company's computer programs. I used to test software for a living and I see this crap all the time in medical software. And no one cares.
It probably cost the insurance company $100 to research, generate, and send that letter. Weren't computer data bases supposed to make our lives easier and more efficient?
Now that I can answer. My ex used to work for Envoy (which became something else I can't remember) which managed billing for medical/insurance. According to him the computers, programs etcetera used in the insurance business are... not cutting edge. They're not still using punch cards and I don't think they're using reel to reel... oh wait, they might still be doing that. IOW their systems are at least a decade behind everyone, their mother & their mother's duck. The thing is, it would actually be more cost effective if they'd upgrade their hardware. ::rolls eyes:: I am so not getting into off site data storage in regards to disaster recovery.
Yes, a penny can make a difference. I was sent to collections for ONE PENNY by BIG TRAUMA HOSPITAL in my state. I taped a penny to the letter and wrote a short note about the stupidity and expensive move this was. I sent it return receipt and addressed it PERSONAL AND CONFIDENTIAL to the CEO of the HOSPITAL in hopes the he opened it. He called me personally when he received it to discuss it and explain why it happened (it was some stupid computer glitch and it happened to about 1000 people) it didn't make me feel any better as I told him because it was on my credit report. It cost me about $5but in the end I felt vindicated and he felt stupid.
Woowww...I'm guessing she changed offices? Or her offices at different locations are listed with the insurance company differently?
ReplyDeleteThese are the same geniuses who will leave you with no health insurance if you accidentally underpay your premium by one penny. Didn't happen to me, thank Gawd, but I've read about it happening.
ReplyDeleteBrilliant!!
ReplyDeleteSome people will do anything just to have things their way.
ReplyDeletemaybe there are 2 dr grace khouri's?
ReplyDeleteThis is going to get messy ...
ReplyDeleteI so hate health insurance companies. and yes, I do mean HATE.
ReplyDelete::head:laptop:: I have had this happen so many times!
ReplyDeleteInsurance Peon - "We don't have Provider X on our list."
Me - "Really? That's odd because when I called to ask whom I should see for Problem Y the Insurance Peon I spoke to told me to see Provider X."
Insurance Peon - "Well, it's possible they're no longer one of our providers."
Me - "That's odd, considering I only called yesterday and that their office stated they were one of your providers. Would you mind looking up Type of Provider by my zip code?"
Insurance Peon - ::sigh:: "Okay." ::pause:: "You should have seen Provider X."
Me - "That's who I saw."
Insurance Peon - "You did? That's not who you said you saw."
Me - ::muttering:: "Must not kill Insurance Peon. Must not kill Insurance Peon. Must not kill Insurance Peon."
Oh, no not that Dr. Grace Khouri, I think we were engaged once.
ReplyDeleteanon: My employer "forgot" to pay my medical premiums for 3 months.... and I was still covered! of course, I live in B.C Canada....and are more forgiving...
ReplyDeleteIt's like when someone tells you to do something that you were going to do anyway, so then you have to show that you're in control by not doing it, but then you go ahead and do it because you were going to do it anyway.
ReplyDeleteFor this we're paying them more money than our monthly mortgage.
ReplyDeleteI doubt the reason makes any sense at all--it's a bit of computerese--so what is true at the very least is that no human, not even a poorly-skilled one, looked at this letter. Probably an untested change was recently made to the insurance company's computer programs. I used to test software for a living and I see this crap all the time in medical software. And no one cares.
ReplyDeleteIt probably cost the insurance company $100 to research, generate, and send that letter. Weren't computer data bases supposed to make our lives easier and
ReplyDeletemore efficient?
Now that I can answer. My ex used to work for Envoy (which became something else I can't remember) which managed billing for medical/insurance. According to him the computers, programs etcetera used in the insurance business are... not cutting edge. They're not still using punch cards and I don't think they're using reel to reel... oh wait, they might still be doing that. IOW their systems are at least a decade behind everyone, their mother & their mother's duck. The thing is, it would actually be more cost effective if they'd upgrade their hardware. ::rolls eyes:: I am so not getting into off site data storage in regards to disaster recovery.
ReplyDeleteoh rats... thats my company
ReplyDeleteCompromise is so important in interpersonal relationships.
ReplyDeleteYes, a penny can make a difference. I was sent to collections for ONE PENNY by BIG TRAUMA HOSPITAL in my state. I taped a penny to the letter and wrote a short note about the stupidity and expensive move this was. I sent it return receipt and addressed it PERSONAL AND CONFIDENTIAL to the CEO of the HOSPITAL in hopes the he opened it. He called me personally when he received it to discuss it and explain why it happened (it was some stupid computer glitch and it happened to about 1000 people) it didn't make me feel any better as I told him because it was on my credit report. It cost me about $5but in the end I felt vindicated and he felt stupid.
ReplyDelete