tag:blogger.com,1999:blog-5883634615775822475.post7912126365163659571..comments2024-03-18T09:00:31.992-04:00Comments on Doctor Grumpy in the House: EffortGrumpy, M.D.http://www.blogger.com/profile/09858110332436246760noreply@blogger.comBlogger39125tag:blogger.com,1999:blog-5883634615775822475.post-22130874003884087902012-08-08T05:04:44.227-04:002012-08-08T05:04:44.227-04:00Dr G: McDonalds is the correct answer! Duh!
I thi...Dr G: McDonalds is the correct answer! Duh!<br />I think I must have had a bad hair day and it affected my brain.<br />Sincere apologies to Coca-Cola.<br />Zero is still my favorite summer beverage....when I'm driving that is.cliffintokyonoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-11896702973610610462012-08-06T18:49:35.417-04:002012-08-06T18:49:35.417-04:00What about the word "great"? Couldn'...What about the word "great"? Couldn't the goal be at least "great care"? The fact that this is subliminal language around the patient satisfaction survey makes me heartsick.Sherrihttps://www.blogger.com/profile/17940626568996051356noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-41293779718580281872012-08-06T11:00:43.062-04:002012-08-06T11:00:43.062-04:00I guess they were out of "Our Goal is Mediocr...I guess they were out of "Our Goal is Mediocre Care" bracelets.Andiehttp://www.emergencybucks.conoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-73102124278807680262012-08-06T06:52:52.726-04:002012-08-06T06:52:52.726-04:00I thought "I'm lovin' it" was Mc...I thought "I'm lovin' it" was McDonalds?Grumpy, M.D.https://www.blogger.com/profile/09858110332436246760noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-69081382447891466232012-08-06T05:47:32.929-04:002012-08-06T05:47:32.929-04:00Blame Coca-Cola.....they started the dumb slogan t...Blame Coca-Cola.....they started the dumb slogan trend with "I'm lovin' it", which is grammatically unforgiveable, and makes me want to skewer some MBA with my rapier ..... and drink Pepsi forever.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-13441442577542420832012-08-06T01:15:14.178-04:002012-08-06T01:15:14.178-04:00It's better than the billboard I saw near Kans...It's better than the billboard I saw near Kansas City that was advertising a hospital with, "We meet or exceed most health safety standards!" Yeah, that instills me with confidence.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-35660686494588996862012-08-04T11:07:52.771-04:002012-08-04T11:07:52.771-04:00Well, at least it didn't read: "our goal ...Well, at least it didn't read: "our goal is artisanal care"!Charlesnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-91981136338801779712012-08-04T10:24:53.979-04:002012-08-04T10:24:53.979-04:00A little bit of a rabbit trail but...a few years b...A little bit of a rabbit trail but...a few years back a company that produces feminine products came out with inane slogans such as "Have a nice period". This reminds me of my response which was slightly violent. Ever since then, I've threatened to start my own line of feminine products with slogans but mine would be much more appropriate such as "Try not to kill anyone today!"Dr. May B. Insanehttps://www.blogger.com/profile/16879909313635444897noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-42094835162281266492012-08-04T08:40:22.081-04:002012-08-04T08:40:22.081-04:00Our reviews are based on partly on our press-gaine...Our reviews are based on partly on our press-gainey survey. If our scores aren't where the managers decide they should be, we get docked on our review. Never mind the thing that parents complain about (I work in NICU) are things I have no control over--crowded patient rooms, outdated decor, temperature regulation issues, no lactation consultant available on nights/weekends....but I'll get docked for it. UGH!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-86626611836694383732012-08-03T12:34:19.138-04:002012-08-03T12:34:19.138-04:00I didn't know they were recyclable! Or is tha...I didn't know they were recyclable! Or is that just where they get tossed?Jen in Cincinatinoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-64107993195436393112012-08-03T11:05:14.875-04:002012-08-03T11:05:14.875-04:00And the scripting isn't limited to just "...And the scripting isn't limited to just "very good". We're also supposed to incorporate "keeping you informed about wait times" and "concerned about your comfort". Oh, and when we pull an exam room curtain, we are expected to mention that we are "respecting their privacy". All questions on the survey they will receive. We've had countless meetings about this...All the nurses in our unit feel pretty much the same way.... It's nauseating and we won't do it.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-15859156032368277942012-08-03T10:37:06.895-04:002012-08-03T10:37:06.895-04:00So let me get this straight--it appears from many ...So let me get this straight--it appears from many of the comments that this is a response to how Press Ganey is crafting their survey results, and we seem committed to influencing our patients (either consciously or subliminally) in whatever way we can that they should respond in a certain way to a survey--which in reality, is nothing more than a pathetic effort on our part to find reasons to pat ourselves on the back.<br />Am I missing something? Where is there any real patient engagement? Where is there a commitment to addressing the myriad disconnects and fragmented issues confronting us? <br />I may be cynical (or just Grumpy!!) but first, these surveys do almost nothing to identify real issues, are very costly for organizations, rarely seem to lead to true improvement, and may lead many organizations to "study for the test" (getting a high survey score) rather than addressing the true learning which is needed to really improve care.<br /><br />Seems the wrist band should say-- "Our goal is Very Good Press Ganey scores"Gary Oftedahlnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-8577047983906188052012-08-03T09:59:45.059-04:002012-08-03T09:59:45.059-04:00And of course I'm the cranky soul who refuses ...And of course I'm the cranky soul who refuses to fill out patient satisfaction surveys. If I have a problem, I'll call the hospital/clinic/whatever and talk to management. Otherwise, if I'm at the ER/ED/Same Day Surgery, and leave with my problem taken care of, I'm happy. I don't really care if I didn't get a warm blanket within 30 seconds of asking, or the nurse forgot to tell do the "Hi I'm buttercup and I'll be your server today" routine. It's medical care not a hotel or coffee shop!Library-Gryffonhttps://www.blogger.com/profile/06446982343602702829noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-1881191189645600352012-08-03T05:36:08.801-04:002012-08-03T05:36:08.801-04:00HHCAHPS.....because patient satisfaction scores wi...HHCAHPS.....because patient satisfaction scores will now be tied to reimbursement.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-78202346123531575662012-08-03T02:18:35.940-04:002012-08-03T02:18:35.940-04:00i am not a native speaker, so maybe i don't ge...i am not a native speaker, so maybe i don't get it.<br />but my first thought was "isn't 'goal' something you yet want to achieve? as 'in the future'? if your GOAL is very good care, how good is the care RIGHT NOW?"<br /><br />but how reassuring that they try.Albanoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-57621794776154957802012-08-02T23:44:15.490-04:002012-08-02T23:44:15.490-04:00What exactly do the Press-Ganey scores accomplish?...What exactly do the Press-Ganey scores accomplish? So now patients are being manipulated to put the "right" answer? Geez.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-83056230823254329212012-08-02T23:44:14.981-04:002012-08-02T23:44:14.981-04:00What exactly do the Press-Ganey scores accomplish?...What exactly do the Press-Ganey scores accomplish? So now patients are being manipulated to put the "right" answer? Geez.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-26585444135083730402012-08-02T22:08:58.351-04:002012-08-02T22:08:58.351-04:00Where can I get the I believe in art class bracele...Where can I get the I believe in art class bracelet?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-39168845288184645692012-08-02T21:36:47.897-04:002012-08-02T21:36:47.897-04:00These sorts of things are very flagrant attempts t...These sorts of things are very flagrant attempts to coach you on how to fill out your satisfaction survey. The only time I have experienced something more flagrant was when my car salesman literally told me to "be sure to give me a 5 on question 14, okay?"MSGMDhttps://www.blogger.com/profile/08299587873107955460noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-20677788966212757332012-08-02T21:20:18.873-04:002012-08-02T21:20:18.873-04:00Never have I seen such a blatant attempt to influe...Never have I seen such a blatant attempt to influence Press-Ganey scores....sheeshrapnzl rnnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-76334500237818160072012-08-02T21:14:39.791-04:002012-08-02T21:14:39.791-04:00Our ED used to say they wanted to always provide &...Our ED used to say they wanted to always provide "exceptional" care.<br /><br />Then someone pointed out that an "exception" is anything different from the norm, so you can't be exceptional all the time. And if your usual standard is quite good, any exception would probably be worse, so exceptional care is exactly what you <i>wouldn't</i> want.<br /><br />Someone else said that the exact meeting didn't matter because our customers wouldn't think that much.<br /><br />This reportedly turned into a long and bitter argument, forcing everyone in the marketing department to choose sides, and spawning interminable committee meetings about the subtle minutiae of logic and grammar.<br /><br />Eventually they decided to forget the whole thing and just follow the Press-Ganey suggestion. So now our slogan is the same as the one in the photo.Brianhttps://www.blogger.com/profile/16076856042658008396noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-58720433822342312902012-08-02T18:33:46.124-04:002012-08-02T18:33:46.124-04:00I'm less concerned that "very good" ...I'm less concerned that "very good" is capitalized than I am that "care" is not.Officer Cynicalhttps://www.blogger.com/profile/04193271958353271282noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-3890095184185330342012-08-02T14:47:43.876-04:002012-08-02T14:47:43.876-04:00Oh, and its so much more important to get 'exc...Oh, and its so much more important to get 'excellent' or 'outstanding' service from your car dealership than from your hospital....Frednoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-50260122011162405882012-08-02T14:39:14.714-04:002012-08-02T14:39:14.714-04:00IT IS ENOUGH TO MAKE ME SCREAM ;),
BUT NOT LOOK F...IT IS ENOUGH TO MAKE ME SCREAM ;), <br />BUT NOT LOOK FOR BIFOCALSAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-91562587710899697752012-08-02T12:29:45.715-04:002012-08-02T12:29:45.715-04:00On many surveys "very good" is a death k...On many surveys "very good" is a death knell for someone in charge. If it's not "excellent" or "outstanding" it's not good enough. Toyota and our travel agency of choice come to mind here.gloria pnoreply@blogger.com